AI email replies
€99 + €19/month
One-time setup, then monthly; cancel any time
AI answers the inquiries that reach your email, in the customer’s language, from approved information. Anything uncertain goes to your staff.
Hrvatski
Subscription
AI that answers the inquiries in your inbox, connected to your systems
€99 one-time setup
+ €19 a month, cancel any time
AI service costs are included for up to 1,000 inquiries a month. Connecting your systems: priced by scope, with a written quote. No VAT added. What’s included
For businesses whose customers email the same questions every day: is it available, how much is it, where’s my order.
The AI reads what the customer is asking; the facts in the reply come from your system and your approved information. The reply goes out in the customer’s language, marked as sent by an AI assistant, and anything uncertain goes to your staff, with the reason. Your mailbox stays where it is.
We get back to you within 24 hours with a quote or a suggested time to talk.
01 — Subscription
Monthly, cancel any time
Setup and subscription
€99 + €19/month: you pay for the setup once and for the subscription monthly, with no minimum term.
Setup, one-time
Connecting your mailbox
We connect the mailbox your inquiries arrive in. Every message still reaches your staff, as before.
Rules and approved information
We agree with you which inquiries the AI answers and which it forwards to your staff, and add the business information you’ve approved.
Templates in your customers’ languages
We prepare reply templates in your customers’ languages, each marked as sent by an AI assistant on behalf of your business.
Subscription, monthly
Running and monitoring
The system runs, we monitor it, and we adjust the rules when your business changes.
AI costs for up to 1,000 inquiries
The subscription includes AI service costs for up to 1,000 inquiries a month. For more, we agree on a price with you before it applies.
Cancel any time
You pay for the subscription monthly, with no minimum term, and cancel whenever you want.
- The price shown is what you pay. No VAT is added: Delmis Solutions j.d.o.o. is not in the VAT system (Article 90(1) of the Croatian VAT Act).
- The price covers the scope described. We quote any additional requests separately, in writing, before work starts.
- Running the system, monitoring, rule adjustments and AI service costs for up to 1,000 inquiries a month are included in the subscription. Your email system and its subscription aren’t part of the price.
Connecting your systems (bookings, online store, CRM, ERP, inventory, calendars) isn’t part of the €99 + €19/month: it’s priced by scope, with a written quote before work starts. What we connect
02 — Process
6 steps
How it works
The AI doesn’t make up replies: it only reads what the customer is asking. The facts come from your system, the wording from approved templates.
An inquiry reaches your email
Your mailbox stays where it is, and every message still reaches your staff.
Sender and message checks
Before the AI sees anything, the system checks the sender and cleans up the message. It skips automated messages and sends suspicious ones to your staff, including attempts to slip instructions to the AI (prompt injection).
The AI reads what the customer asks
The AI extracts only what the customer is asking, with verbatim quotes from the message, and the system checks every quote. The AI never writes prices or promises.
Facts from your system
Availability, prices and alternatives come from your system or your approved information, never from the AI.
A reply from approved templates
The reply is assembled from templates you’ve approved, in the customer’s language, and opens with a note that an AI assistant sent it. A copy of every reply lands in your mailbox.
Unclear cases go to your staff
Anything uncertain or outside the agreed cases goes to your staff, with the reason the AI didn’t reply.
03 — Priced by scope
Written quote before work
Connected to your systems
Without integrations, the AI answers from your approved information. Connected to your systems, it also answers from their data. We connect through official APIs; integrations are priced by scope, with a written quote before work starts.
Bookings
Available dates, prices and alternatives from your booking system.
Online store
Products, prices and order status from your online store.
CRM
Each inquiry and reply recorded with the customer in your CRM.
ERP and inventory
Items and stock levels from your ERP or inventory software.
Calendars
Open slots for meetings, service visits or appointments.
Other systems
Payments, shipping, accounting, e-invoicing and the other systems you already use.
04 — Safeguards
You decide
You stay in control
The AI replies only in the agreed cases, and only from what you’ve approved.
Approved information only
The AI replies only from information you’ve approved and data from your system. It never makes up prices or promises.
Unclear cases go to your staff
Anything unclear or outside the agreed cases goes to your staff, with the reason. The same goes for a customer who asks to talk to a person.
Replies marked as AI
Every reply opens with a note that an AI assistant sent it automatically on behalf of your business, and a copy lands in your mailbox.
Trial run first
By agreement, the system first runs on your real inquiries without sending anything: it prepares the replies, and nothing goes to customers until you approve going live.
Data processing agreement
Before we start, we sign a data processing agreement with you (GDPR). The AI gets only the text of the inquiry, without attachments, and we replace addresses, phone numbers and card numbers with placeholders first.
Replies to verified senders only
A reply goes only to a verified sender address. A message that fails the check goes to your staff.
Questions
Subscription and setup
Common questions
What does the monthly subscription cover?
For €19 a month: running the system, monitoring and rule adjustments, plus AI service costs for up to 1,000 inquiries a month. Setup is a one-time €99.
What if we get more than 1,000 inquiries a month?
We agree on a price for the additional inquiries with you before it applies; without your agreement, it doesn’t.
Can we cancel?
Yes, any time. The subscription is billed monthly, with no minimum term.
Which email systems do you work with?
Email hosted by your web host, Microsoft 365, Google Workspace and other mailboxes that support IMAP. Your mailbox stays where it is, and nothing changes for your staff.
Which languages does the AI reply in?
Your customer’s language. We prepare the reply templates during setup for the languages we agree on, and an inquiry in any other language goes to your staff.
What if the AI isn’t sure?
The inquiry goes to your staff, with the reason it wasn’t answered automatically. The AI doesn’t guess: it replies only in the agreed cases, from approved information and your system’s data.
How long does setup take?
We deliver most solutions within a few days to a week. The timeline for connecting your other systems is in the written quote.
Will customers know the reply comes from AI?
Yes. Every reply opens with a note that an AI assistant sent it automatically on behalf of your business. When a customer asks to talk to a person, the inquiry goes to your staff.
Is connecting our system included?
No, it isn’t part of the €99 + €19/month. Connecting bookings, an online store, a CRM, ERP, inventory or calendars is priced by scope, with a written quote before work starts.
Founder
Zagreb
Who’s behind Delmis Solutions
Karlo Đelmiš, founder and director — a senior software engineer with experience in payment integrations for online marketplaces, application security and applied artificial intelligence.
We do the work and you confirm everything works; we check facts against official sources and cite them.
Delmis Solutions j.d.o.o. · Zagreb, Croatia · OIB (tax number) 68158074750 · MBS (registration number) 081704558, Commercial Court in Zagreb · Legal information (in Croatian)
Contact
Available 7 days a week
Tell us what your customers ask.
Tell us which questions customers send most often and where the answers live: a booking system, an online store, a price list or a spreadsheet. We set up the rest.
Fastest ways to reach us
We get back to you within 24 hours with a quote or a suggested time to talk.